Support
We're here to help.
Find quick answers, browse common topics, or send a message to the support team.
Account & Access
Login issues, profile updates, and verification help.
Bookings & Seats
Showtimes, seat holds, premium upgrades, and receipts.
Safety & Privacy
Report a concern, manage privacy, or review community standards.
Frequently Asked
How do squad polls work?
Create a poll, invite your squad, and vote on the film, time, and theater. Once the vote closes, Shwtym keeps everyone synced with reminders and seat links.
Can I change my seats?
Seat changes depend on the theater's policy. If changes are available, you'll see the option in your booking details.
How are reviews verified?
Reviews are tied to confirmed tickets or show attendance, keeping ratings authentic.
Need Immediate Help?
For urgent booking issues within 24 hours of showtime, include your booking ID in the message below.
Contact Support
Tell us what you need and we'll respond as quickly as we can.